Code of Conduct for Abuse Prevention
Why a Code of Conduct for Abuse Prevention?
As a provider of digital infrastructure, you are increasingly facing stricter requirements for abuse prevention. Legislation such as the DSA and the Cybersecurity Act requires providers to take responsibility for what happens on their networks.
The Code of Conduct for Abuse Prevention helps you put this into practice. With clear agreements on detection, response, and prevention, you make your approach demonstrable — for your internal processes, for regulators, and in tender procedures.
What does the code of conduct contain?
The code of conduct contains concrete standards across five areas:
- Policy & procedures You maintain an Abuse Policy (AP) and Acceptable Use Policy (AUP). You clearly communicate to customers what is and is not permitted, and what happens in case of violations.
- Know Your Customer (KYC) Procedures for verifying customers. Verification also takes place for cryptocurrency payments prior to the first transaction.
- Notice-and-Take-Down (NTD) A workable procedure for receiving, assessing, and acting on reports where necessary.
- Meldingen opvolgen You act proactively: when abuse reports are received, you immediately contact the customer. In cases of serious abuse, you take immediate action.
- Enforcement In cases of prolonged or repeated violations of your AUP, you suspend services or terminate contracts.
Sign the Code of Conduct
Clean Networks is an initiative of NBIP and is funded by the European Union. Participation is free.
What does signing mean?
You commit to the standards set out in the code of conduct and to the expectations that the DSA and Cybersecurity Act place on providers of digital infrastructure.
What happens after signing?
- You will receive a starter package with explanations, templates, and self-checks.
- You will be added to the list of signatories.
- You will receive notifications about vulnerabilities and abuse in your network.
- You will gain insight into your own performance through the TU Delft benchmark.
